Renter's Internet Setup FAQs

Transfers 

What’s an internet transfer? 

This is when you keep your existing account but install it at your new address. Please know that your existing provider might be unable to cover your new address. This tool will allow you to see if it’s covered.

Why should I consider setting up a new plan instead of transferring my existing plan?
Opting for a new setup allows you to take advantage of current promotions and deals, which may not be available when you simply transfer your existing service. Internet companies like having new customers. 

What should I know about canceling my current internet service?
Before canceling your existing service, check your contract for termination requirements and ensure you return any rented equipment to avoid additional charges. The internet provider’s cancellation policies vary. 

Purchasing A New Internet Plan

How do I select the right internet speed for my needs?
The ideal internet speed depends on your usage. A household with 5-6 devices typically requires a minimum of 200 MB/s, while activities like Zoom calls and streaming services may necessitate speeds of 1 GB/s or higher.

How do promotional offers work?
Promotional offers vary by provider but often include incentives such as gift cards. Typically, these promotions are sent to your email as a redeemable code within 60 days following your service setup.

Can I upgrade or downgrade my plan after setup?
You are generally allowed to change your plan without restrictions without a contract. However, changing your plan while under contract may reset the contract period from the change date.

Is a credit check required to purchase a new internet service?
Setting up a new account involves a soft credit check, which does not impact your credit score like a hard inquiry.

Do I have to pay more if I have low credit or open collections?
Typically, yes, internet companies have you pay a bit more. Ask about your specific internet plan for details. One way to get around this is to consider putting the internet service into one of your roommate's names or spouse's names if this is something you're comfortable with.

If a provider lists my address as a 'business address, ' can I use it for residential internet?
Changing a 'business address' classification in the provider's system for residential use is generally challenging and not advisable due to potential complexities and restrictions.

What are the available payment options, and how does auto-billing work?
Most internet providers offer a discount for enrolling in auto-billing. You can activate auto-billing up to a month after your service is set up, securing potential savings.

What happens next after purchasing this platform?
Once you complete a purchase, your order is directly placed with the internet provider. You will receive the required equipment and be further contacted by the provider regarding your setup.

Internet Installation 

Can I use my previous equipment with my new service?
It is typically advised against or not permitted to use old equipment with a new service. Providers generally offer new equipment tailored to your new service or transfer.

What’s a professional installation?
A representative from the internet provider will come to the home, check out your connections, and ensure it’s set up correctly. Your internet provider will contact you to schedule the installation date and time; however, you can choose your preferred setup date. An individual over 18 must be at the property for a professional installation. 

What’s a self-installation?

If you opt for self-installation, the necessary equipment will be shipped to your address, and you'll be responsible for setting it up. The provider can assist you should you encounter any difficulties.

Are there any installation fees or additional costs I should be aware of?
Installation fees vary by provider and may range from no charge for self-installation to specific fees for professional installation. Detailed fee information for various providers is available, highlighting both self-install and professional installation charges.

What equipment will I need for WiFi?
Most providers supply a router, which is usually sufficient for WiFi access. However, a mesh system might be necessary for larger homes to ensure coverage in all areas, which you’d purchase on your own.